FAQ's

Our products are made from natural ingredients, carefully selected and sourced from our own agricultural fields to ensure the highest quality.

All our products are meticulously formulated in Singapore in our advanced R&D lab, where we use only the finest quality ingredients. Every ingredient is carefully selected and tested to ensure it meets the highest standards for purity, potency, and effectiveness. This rigorous formulation process ensures that the final product delivers optimal results, backed by scientific research and innovation.

Nutra Goodness products are manufactured in a GMP and ISO-certified facility, ensuring rigorous quality control. Each batch undergoes thorough testing and inspection throughout every stage of the production process before reaching the market. Additionally, batches are retained for ongoing testing and quality monitoring. This ensures that all our products meet Singapore’s health and safety standards, giving consumers confidence in their safety and reliability.

Store our products in a cool, dry place away from direct sunlight. It is best to keep refrigerated after opening. Please check the packaging for specific storage instructions.

Individual results may vary. We recommend using the supplements for at least 2 months to notice results, with even better outcomes when combined with an active lifestyle and a healthy diet.

We clearly label any potential allergens on our product packaging. Please review the ingredient list for details.

No, it is recommended to consume the product within its shelf life. Use beyond this period is at your own discretion.

Each supplement may have different recommended consumption times. Please refer to the directions provided on the packaging for specific instructions.

You can find the FAQs at the bottom of each product page. Please do not hesitate to reach out to us at support@aastar.com if you need more information.

Yes! Our packaging is made from FSC-certified material. By choosing FSC-certified packaging, we reduce our environmental footprint and contribute to the preservation of forests and biodiversity. It’s our way of ensuring that while we help you live a healthier, more vibrant life, we’re also protecting nature for generations to come.

Yes, our health advisory team is available to provide personalized advice. You can reach out to them at health@nutragoodness.com.

We recommend consulting with a healthcare professional before using our products if you are pregnant or breastfeeding.

It’s important to consult with your healthcare provider before combining our supplements with any medications.

Generally, most supplements can be taken together. However, it is recommended to take supplements with 2-hour gap if you take coffee/tea. It is not advisable to consume Ginkgo and Coezyme Q10 supplements together with blood thinners (e.g. aspirin, warfarin, etc). For Ginkgo, contraindicated in individuals with bleeding tendency or are hypersensitive to Ginkgo. Discontinue usage or consult your physician before you undergo surgery. May cause headaches, gastrointestinal disturbance or allergic skin reactions.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

We offer standard and expedited shipping options. Shipping lead time and costs vary depending on your location.

Yes, we ship to several countries worldwide. Please refer to our shipping policy for more details.

We accept credit/debit cards (Visa/MasterCard, American Express), PayPal, Apple Pay, Google Pay, Paynow, PayLah!, Grab

We strive to process and ship your orders as quickly as possible, which may limit our ability to add items or cancel a shipment once it's arranged. However, feel free to contact us at support@aastar.com, and we’ll do our best to assist you.

If you are not satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund or exchange. The product must be unopened and in its original condition.

To initiate a return, please contact our customer support team at support@aastar.com with your order details. We will provide instructions for returning the product. 

If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is for personal reasons (e.g., change of mind), the customer will be responsible for the return shipping fees.

Refunds are typically processed within 5-7 business days after we receive the returned product. The refund will be issued to the original payment method.

We understand the concern. If your package is lost or stolen during shipping, please contact our customer support immediately. We will work with the shipping provider to investigate the issue and resolve it promptly.

We understand the concern. If you received a defective/damaged product, please contact our customer support immediately. We will investigate and resolve the issue as quickly as possible.

Joining the Goodness Perks loyalty program is simple and free. Simply visit our website and click on the “Join Now” button. Follow the steps to create an account, and you’ll be automatically enrolled in the program.

Membership in the Goodness Perks program does not have an expiration date. 

Rewards in the Goodness Perks program do not have an expiration date. However, to maximize their benefits, it's better to use them as they become available. You can always check your account dashboard or refer to the program's terms and conditions for more details on utilizing your rewards effectively.

You may contact us at support@aastar.com with your new email address and contact number. Our customer service personnel will get back to you as soon as possible.

Unfortunately, rewards in the Goodness Perks program are non-transferable and cannot be combined with rewards from other members. Each member's rewards are specific to their account and cannot be shared or transferred.

You can reach our customer support team at support@aastar.com or call us at +65 9650 8249 during business hours.

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers by clicking on the subscribe button. We look forward for you to join on our journey to wellness.

Thank you for your interest in Nutra Goodness! Yes, we offer wholesale options for businesses, partnership opportunities and bulk purchases. For more information on becoming a wholesale partner, please contact us at sales@nutragoodness.com.

Thank you for your interest in Nutra Goodness! Yes, we offer career opportunities. For more information, please contact us at careers@nutragoodness.com.

You can learn more about our brand, our story, and our commitment to quality on the Goodness Journey page on our website.